Deflection, Not Deflection At Any Cost
Routine questions answered instantly and correctly. Anything uncertain goes to a human with the conversation attached, rather than being forced through automation.
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Call: +971 52 668 4165
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Mail: [email protected]
Most Support Tickets Are The Same Twenty Questions
Look at a month of your support inbox and the pattern is usually the same: a small set of questions, asked over and over, each one costing a person several minutes to answer. Where is my order. Do you deliver to this area. How do I change my booking. What is your returns policy.
Automating customer support is not about replacing your team. It is about giving them back the hours currently spent retyping answers that already exist, so they can handle the conversations that genuinely need a person.
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Answers From Your Systems, Not A Script
Order status pulled from your actual database, policies from your actual documentation — so the answer is true today, not true when someone last updated a script.
Why Choose Codelabs For Support Automation
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Customers in other time zones stop waiting overnight for answers your documentation already contains.
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Order status, booking details and account information pulled live, so answers reflect what is actually true right now.
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When it should not answer, it hands to a person with the full conversation, so the customer never repeats themselves.
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One agent handling the languages your customers actually write in, without staffing a separate desk for each.
How We Build A Support Agent
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We start in your existing support history, because the questions worth automating are the ones already being asked most.
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We agree up front what the agent must never attempt alone — refunds, complaints, anything contractual — before a word is built.
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Grounded in your knowledge base and wired to the systems holding order, booking and account data.
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Conversations are reviewed after launch and the gaps fed back, because the first month always teaches you something.
What's Included
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Ticket Deflection
The repeat questions answered automatically, with the rest routed to your team.
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Live Order & Booking Lookups
Status pulled from your real systems rather than a static answer that goes stale.
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Human Handover With Context
Escalation carries the full conversation, so nobody asks the customer to start again.
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WhatsApp, Web Chat And Email
Deployed where your customers already message you, from one agent definition.
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Multilingual Handling
English, Urdu and Arabic in the same agent, without a separate desk per language.
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Helpdesk Integration
Connected to your existing helpdesk so tickets, history and reporting stay in one place.
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Escalation Rules You Set
Refunds, complaints and anything contractual go to a person by design, not by accident.
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Conversation Review & Reporting
What was asked, what was answered, what was escalated — visible rather than assumed.
What Does It Cost?
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Growth$199 /mo
10 agents with $60 of monthly AI credit — enough to cover a typical support inbox.
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Scale$499 /mo
50 agents with $175 of monthly AI credit for high-volume, multi-channel support.
Technologies We Use
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WaWhatsApp Business API
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ChChannelHub
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RgRAG Retrieval
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HdHelpdesk Integration
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ApREST APIs
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PhPHP / Laravel
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NdNode.js
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DbLive Dashboards
Customer Support Automation FAQs
Common questions about automating support with AI agents.
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Will this replace our support team?
No, and we would not sell it that way. It removes the repeat questions — order status, opening hours, policy lookups — so your team spends its time on the conversations that need judgement. Most clients redeploy people rather than reduce them.
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What happens with an angry customer?
It escalates. Complaints, refund disputes and anything contractual are drawn as hard boundaries before we build, so the agent hands to a person rather than attempting to manage them. The full conversation goes with the handover.
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How much of our ticket volume can realistically be automated?
It depends entirely on your mix, and anyone quoting a percentage before reading your tickets is guessing. We start by looking at your actual support history — the answer is usually visible within an hour of reading it.
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Can it handle WhatsApp, where most of our customers message us?
Yes, on the WhatsApp Business API rather than an unofficial workaround. Web chat and email run from the same agent definition, so you are not maintaining separate logic per channel.
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Does it work in Arabic and Urdu?
Yes. One agent handles English, Urdu and Arabic without a separate desk per language — the agent on codelabs.ae does exactly this today.
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How do we know what it is telling customers?
Every conversation is reviewable, and the reporting shows what was asked, what was answered and what was escalated. You should not have to take our word for how it behaves.
Let's Connect With Our Experts
Get valuable consultation from our professionals to discuss your project. We are here to help you with all of your queries.
